What is the our Buyer Promise？
Our team is committed to providing customers with a safe and secure shopping experience. All products will be checked through our strict verification process to guarantee our customers get the best products and services.
Sneaker Requirements Regarding Our Site:
* They must be new
* They must be unworn
* They must be authentic
* They must have their original packaging
Our product team guarantees the shoes in new and original condition,However, as with sneakers sold at retail, some pairs will pass verification despite being unlaced, tried on for fit, and/or having slight manufacturer flaws and imperfections.
The Buyer Promise solidifies this mission by providing support for Buyers should we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within ten days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within ten days of receipt, we encourage you to open your package as soon as you receive it to ensure everything is as expected. The item must be unworn and in the condition that it was delivered, with the produt tag still attached, in order to be eligible for our Buyer Promise.
If requesting to return an item, please contact our customer service team within approximately 7 business days of receipt of the item.
To find out more about our wider returns policy, please view our returns policy.