This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
order cutt off time is at 11:00 pm (GMT+08:00) Hong Kong Standard Time (Hong Kong)
If you have any questions about placing an order with us, please contact our Customer Service Team: [email protected] at 9:00am – 6:00pm.
Healthy Safety:
Many Countries Have Reduced Flights Because Of COVID-19, Your Packages Maybe Take Longer To Deliver Than Normal, But We Will Do Our Best To Ship Your Order Earlier. We Hope Yours Understand.
Shipping Countries：
- United States
- Hong Kong
- International countries:
Australia, Canada, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, Israel, Norway, Poland, Spain, Sweden, United Kingdom
HANDLING AND TRANSIT TIME AND ORDER CUT-OFF TIME:
We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Shipping Time = Processing time + Transit time
| Shipping Region | Shipping method | Processing time | Transit time |
| United States | Standard Shipping | 1-3 Business Days (Mon-Fri) | 10-15 Business Days (Mon-Fri) |
| Hong Kong | Standard Shipping | 1-3 Business Days (Mon-Fri) | 3-6 Business Days (Mon-Fri) |
| International countries | Standard Shipping | 1-3 Business Days (Mon-Fri) | 10-15 Business Days (Mon-Fri) |
Shipping Cost：
| Shipping Region | Shipping method | Shipping Cost |
| United States | Standard Shipping | $6.99 for orders less than $89 USD
FREE Shipping for orders over $89 USD |
| Hong Kong | Standard Shipping | $7.99 for orders less than $89 USD
FREE Shipping for orders over $89 USD |
| International countries | Standard Shipping | $7.99 for orders less than $89 USD
FREE Shipping for orders over $89 USD |
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. Please Note – We do not ship to PO boxes.
NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control.
Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! Please contact our customer success team via email at [email protected].
Lost or Stolen Packages (if applicable)
Ceceim is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, Ceceim will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at [email protected].
Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return policy.
Dues and taxes
All packages are shipped from Ceceim. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
- Withstands high tensile force
- Preserves heat and light radiation
- Nontoxic
- Odorless
- Ecological
- Lightweight
Contact Info:
Email: [email protected]
Phone: +852 6827 4982
Address: Flat/Rm 185, G/F, Hang Wai Ind. Centre, No.6 Kin Tai St., Tuen Mun, N.T. Hong Kong